Crawlbyte LogoCrawlbyte
iconPRIVACY POLICY

Privacy Policy

Last updated: October 19, 2025

1. Introduction

This Privacy Policy explains how Crawlbyte Inc (“Crawlbyte”) collects, uses, and protects personal information when you access or use our website, applications, APIs, and related services (collectively, the “Service”). By using Crawlbyte, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect and process only the information necessary to operate and improve our Service, including:

  • Account Information: Name, email address, and password provided during registration.
  • Billing Information: Payment and billing data are processed securely by Stripe. Crawlbyte does not store full card or payment details.
  • Usage Data: Information about your interactions with the Service, including API usage, credit consumption, and system logs.
  • IP Address and Device Data: Collected automatically for security, fraud detection, and performance optimization.
  • Analytics and Tracking Data: Collected through Google Analytics and Hotjar to improve UX and design. These analytics are anonymized and do not identify individuals.

3. Cookies and Local Storage

Crawlbyte uses cookies and local storage to provide essential functionality and performance insights:

  • _cbt: Used for internal A/B testing and feature variation analysis.
  • crawlbyte-session: Used to maintain secure dashboard sessions and user authentication.

Cookies are never sold, shared, or used for cross-site tracking. You can manage cookies in your browser, though disabling them may affect functionality.

4. How We Use Information

  • Provide, operate, and maintain the Service.
  • Process payments and manage subscriptions.
  • Communicate important updates, billing notices, and account information.
  • Analyze usage to improve performance and UX.
  • Prevent fraud or security incidents.
  • Comply with legal obligations and enforce our Terms of Service.

5. Email Communication

We use Customer.io to send service-related and transactional emails such as onboarding messages, account notifications, and feature updates. You may opt out of non-essential emails using the unsubscribe link in any message.

6. Payment Processing

Payments are handled securely by Stripe, which complies with PCI-DSS standards. Crawlbyte does not access or store full payment details. All billing data is processed directly by Stripe.

7. Data Sharing and Processors

Crawlbyte does not sell or rent personal data. We share limited data with trusted third-party processors when necessary:

  • Payment processing (Stripe)
  • Email communication (Customer.io)
  • Hosting and infrastructure providers (for website and API performance)
  • Analytics providers (Google Analytics, Hotjar)

All partners are contractually required to handle data securely and lawfully.

8. Data Retention and Backups

We retain personal data as long as necessary to provide our Service. When an account is closed or terminated:

  • Account and data are permanently deleted within 30 days.
  • System logs and backups are retained up to 90 days for security or audit purposes, then deleted or anonymized.

9. Data Security

Crawlbyte uses encryption, access control, and network safeguards to protect your data. While no system can guarantee absolute security, we take all reasonable steps to minimize risk and prevent unauthorized access.

10. International Access and Data Transfers

Crawlbyte operates from the United States. If you access our Service from outside the U.S., you acknowledge that your data will be transferred to and processed in the United States. Equivalent safeguards are applied to all users regardless of location.

11. EU and GDPR Compliance Notice

While Crawlbyte primarily serves U.S. users, we are committed to complying with the General Data Protection Regulation (GDPR) for EU users when applicable. This includes rights to access, correct, delete, or restrict processing of personal data, and to request data portability or lodge complaints with supervisory authorities.

12. Children’s Privacy

Crawlbyte is designed for business users aged 18 and older. We do not knowingly collect or store information from minors. If you believe a minor has provided data, contact us immediately for removal.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect legal, technical, or business changes. The latest version will always be posted on our website with the effective date updated.

14. Contact

Crawlbyte Inc
30 N Gould St, STE R
Sheridan, WY 82801
Email: [email protected]